Frequently Asked Questions
DELIVERY
Delivery Locations & Fees
Delivery is available for all locations in Malta. Free delivery will be added to any order over €25 per store/vendor. Orders less than €25 will incur a flat rate of €5 to cover delivery expenses. Please note that the €25 minimum spend is applicable for each and every store/vendor.
Is it safe to have my order delivered?
Yes, it is. Our vendors have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back.
How Long Will It Take To Get My Package?
We have advised our vendors that orders are ideally delivered within 3 days. Due to the current increase in online orders, deliveries might be slightly delayed however your vendor rep will be in touch with you.
PAYMENT
Which Payment Methods Are Accepted?
The following payment methods can be used at checkout:
-Visa
-PayPal
-Revolut
-MasterCard
-PayPal
-Revolut
-MasterCard
Is Buying Online Safe?
At on it, we guarantee 100% safe checkout and payment.
ORDERS & RETURNS
Can I Cancel Or Change My Order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.
Do I need an account to place an order?
No, you can place your order as a guest, however we would love to have you register as a customer! We'll keep you updated with new products and discounts.
How Can I Return a Product?
We're currently working on a Returns Form to make this an easy and efficient process for you.